Billing & Payments

Please review the instructions below for the billing method that you prefer.

Note: Orders canceled after they have been submitted to CTGT will incur a prorated charge based on the work that has been completed as of the time of cancelation.

For Institutions Located Within The United States:

• CTGT will bill the referring institution for the entire cost of the test ordered.
• Invoices are generated upon completion of testing.
• Payment terms are Net 30 from the date of invoice.
• Payment may be made by an institution check, money order or by Visa or MasterCard credit card as instructed on the invoice.

For Institutions Located Outside The United States:

• All invoices and payments shall be in U.S. dollars.
• CTGT will bill the institution requesting the test for the entire cost of the test.
• Invoices are generated upon completion of testing.
• Payment terms are Net 30 from the date of invoice.
• Alternatively, payment may be submitted by credit card or bank check enclosed with the order shipped to CTGT, or may be made by wire transfer upon prior arrangement with CTGT.  For wire transfers, please contact our office for details.

Payment By Patient Insurance:

IMPORTANT: CTGT is not a networked provider with any insurance company.  As a convenience for patients, we will attempt to bill their insurance company provided that ALL of the criteria below are met.  PLEASE NOTE THAT PATIENTS ARE RESPONSIBLE FOR ALL AMOUNTS NOT PAID ON A TIMELY BASIS BY THEIR INSURANCE COMPANY.

• CTGT reserves the right not to bill selected insurance companies.
• The insured must be a U.S. citizen and the insurer must be a U.S. company.
• All information in the “Insurance Billing” section of the Requisition Form must be completed.
  • Credit card information must be supplied by the patient for any outstanding balances not covered by insurance, up to the full amount of the testing ordered.  Any such amounts will be charged to the patient’s credit card.
  • Signature of the insured is required on the Requisition Form.
• A clear copy of both the front and back of the patient's insurance card must be submitted with the Requisition Form and specimen submitted to CTGT.

IMPORTANT: In addition to the foregoing, it is the patient’s responsibility to determine if Pre-Authorization is needed from their insurance company before the test order is submitted to CTGT.  If Pre-Authorization is required, then it must:

• Be directed to Connective Tissue Gene Tests and submitted in writing.  Please enclose with the order being shipped to CTGT, or fax to (484) 244-2904.  Pre-authorization directed to the submitting facility or physician is not acceptable.
• Include the insured’s Group and Member or Policy Number, which must match the numbers on the copy of the patient’s insurance card submitted with the Requisition Form and specimen submitted to CTGT.
• Include an Authorization Number and define the start and end dates during which services are covered.
• Detail the correct re-imbursement rate and number of CPT codes for the testing ordered.
  PLEASE NOTE: Preauthorization is not a guarantee of payment and does not eliminate the need for patient credit card information.

Direct Payment By Patients:

• Patients may elect to pay for tests using a credit card or money order / bank check submitted with the Requisition Form and specimen.  Patients in the United States may also pay by personal check.  For international orders, all payments must be in U.S. dollars.
  • For credit cards, patients must provide proper cardholder information on the Requisition Form, and sign the form where indicated.
  • For money orders, simply insert the money order in the shipping container along with the Requisition Form and specimen being sent to CTGT.