Billing & Payments

Please review the instructions below for the billing method that you prefer.

Note: Orders canceled after they have been submitted to CTGT will incur a prorated charge based on the work that has been completed as of the time of cancelation.

For Institutions Located Within The United States:

• CTGT will bill the referring institution for the entire cost of the test ordered.
• Invoices are generated upon completion of testing.
• Payment terms are Net 30 from the date of invoice.
• Payment may be made by an institution check, money order or by Visa or MasterCard credit card as instructed on the invoice.

For Institutions Located Outside The United States:

• All invoices and payments shall be in U.S. dollars.
• CTGT will bill the institution requesting the test for the entire cost of the test.
• Invoices are generated upon completion of testing.
• Payment terms are Net 30 from the date of invoice.
• Alternatively, payment may be submitted by credit card or bank check enclosed with the order shipped to CTGT, or may be made by wire transfer upon prior arrangement with CTGT.  For wire transfers, please contact our office for details.

Direct Payment By Patients:

• Patients may elect to pay for tests using a credit card or money order / bank check submitted with the Requisition Form and specimen.  Patients in the United States may also pay by personal check.  For international orders, all payments must be in U.S. dollars.
  • For credit cards, patients must provide proper cardholder information on the Requisition Form, and sign the form where indicated.
  • For money orders, simply insert the money order in the shipping container along with the Requisition Form and specimen being sent to CTGT.

Regarding Patient Insurance:

IMPORTANT: Connective Tissue Gene Tests (CTGT) does not participate with any health insurance provider, and CANNOT guarantee that any particular provider will reimburse you or CTGT for our testing services.  ALL CASES INVOLVING INSURANCE MUST BE PRE-PAID BY THE PATIENT AS INDICATED IN THE DIRECT PAYMENT BY PATIENTS SECTION ABOVE BEFORE TESTING WILL BEGIN.  CTGT offers two alternatives for patients that wish to be reimbursed by their health insurance provider:

1. The patient may elect to have CTGT submit a claim to their health insurance provider once testing has been completed. Any funds received by Connective Tissue Gene Tests will be refunded to the patient.
2. The patient may elect to have CTGT provide them with a copy of the bill so that they may submit a claim to their health insurance provider directly.

To request either of these options, ALL of the criteria below must be met:

• The desired option must be clearly marked in the "Insurance" section of the Requisition Form submitted with the patient specimen.
• The insured must be a U.S. citizen and the insurer must be a U.S. company.
• A complete Patient address must be provided in the "Patient Information" section of the Requisition Form submitted with the patient specimen.
• ALL information in the "Insurance" section of the Requisition Form must be completed.
• A clear copy of both the front and back of the patient's insurance card must be submitted with the Requisition Form and specimen submitted to CTGT.
• Signature of the insured is required on the Requisition Form.

 IMPORTANT: In addition to the foregoing, it is the patient’s responsibility to determine if pre-authorization is required by their health insurance provider for genetic testing before the test order is submitted to CTGT.  It is in the interest of the patient to obtain a letter from their health insurance provider indicating that Connective Tissue Gene Tests is authorized to perform genetic testing.  Patients should be aware that pre-authorization is not a guarantee of payment.