Customer Care
HNL Genomics (CTGT) does not provide consultation or genetic counseling services. If you are a patient interested in genetic testing, this is a decision best made between you and your doctor or genetic counselor. If you are unable to find a genetic counselor, the Find a Genetic Counselor tool provided by NSGC can help you locate a genetic counselor who offers services in your area, or via telehealth.
Any physician can order genetic testing including geneticists, cardiologists, OBGYNs, primary care providers, etc. However, your physician may not feel comfortable ordering genetic testing and may refer you to a specialized genetics doctor or genetic counselor who can help determine if you are a candidate for genetic testing.
All tests must be ordered by a physician and all results will be sent to the ordering physician. HNL Genomics (CTGT) does not provide Direct-to-Consumer testing.
HNL Genomics (CTGT) does not provide medical advice to patients. While we are always happy to explain our testing process, the best person to help you choose the right test for you is your doctor or genetic counselor.
No, HNL Genomics (CTGT) accepts only accepts shipments on Mon-Fri, and observes all major holidays.
Ordering
Specimens
Yes, HNL Genomics (CTGT) can send your patient an Oragene DNA Self-Collection Kit directly to their home address. Please contact HNL Genomics (CTGT) via 484-244-2900 or a secure form to set up saliva kit delivery.
HNL Genomics (CTGT) can accept whole blood, genomic DNA, fibroblasts, saliva, and cultured cells for testing within North America. For specimens outside of North America, HNL Genomics (CTGT) accepts genomic DNA. HNL Genomics (CTGT) does not recommend shipping whole blood or cultured cells form any locations other than the United States, Canada, or Mexico. Please see our specimens page for details on our specimen requirements.
Billing
HNL Genomics (CTGT) accepts Self Pay, institutional billing, and certain insurance plans.