Healthcare Professionals FAQs

A completed test requisition form must accompany each specimen. Additionally, if you would like HNL Genomics to perform a benefits investigation for the patient’s insurance, please include our prior authorization packet . Incomplete paperwork can lead to a delay in testing. If sending a sample from New York State, please visit our New York State Testing page for details. 

Yes, HNL Genomics can send your patient an Oragene DNA Self-Collection Kit directly to their home address. Please contact HNL Genomics via 484-244-2900 or fill our a contact us form to request your kid.

Yes, HNL Genomics can perform diagnostic testing on any single gene or subset of genes in our NGS panels.

For any testing involving deletion/duplication analysis, including comprehensive testing, HNL Genomics strongly recommends that you provide a blood specimen. For targeted variant testing, HNL Genomics does not recommend one sample type over another. 

To order reflex testing, please clearly indicate on the test requisition the order you would like our testing performed in. Unclear orders may result in a delay in testing.

Please contact HNL Genomics via 484-244-2900 or  a secure form if you would like to discuss ordering additional testing on an existing sample.

HNL Genomics can accept whole blood, genomic DNA, fibroblasts, saliva, and cultured cells for testing within North America. For specimens outside of North America, HNL Genomics accepts genomic DNA. HNL Genomics does not recommend shipping whole blood or cultured cells form any locations other than the United States, Canada, or Mexico. Please see our specimens page for details on our specimen requirements.

Please contact HNL Genomics (CTGT) via 484-244-2900. Our experts would be happy to assist you with all questions regarding your patient’s report.

The health care professional who is ordering the testing is responsible for obtaining prior authorization for the specialized laboratory test. If the health care professional’s office does not obtain the necessary prior authorization before testing, the patient will be responsible for payment, which can range in cost from just under one hundred dollars to thousands of dollars based on the test ordered.

Yes! If you complete the prior authorization booklet, we can attempt the process for you. 

• Click here for the HNL Genomics Prior Authorization booklet

Specialized laboratory testing that requires prior authorization can usually be found on the health plan’s website or by calling the health plan directly. Many genetic and molecular tests require prior authorization for outpatient services.

Prior Authorization, also known as a pre-authorization or pre-certification, is a clause in the health insurance policy that says the patient must get permission from their health insurance company before they receive certain health care services which includes specialized laboratory testing. This process was developed to help ordering health care professionals, laboratories and their patients receive a quicker coverage determination by giving them information: If a member’s benefit plan requires prior authorization. When additional clinical information is required to make a coverage decision. Whether the request meets third party’s clinical and coverage policy criteria.

In accordance with The Pennsylvania Code, the following details must be  included in the requisition:

• The name of the practitioner.
• The name of the patient.
• The date of the request.
• The handwritten signature or electronic signature of the practitioner or the designee of the practitioner.

Please visit provider resources to access resources such as requisition forms, policies, and documents. Here you can find requisition forms for inherited genomics, cytogenetics, molecular oncology, NIPS and Carrier Screening, and more.