In order to better serve our clients, CTGT offers benefit investigation and prior authorization services. The benefit investigation process will help determine the patient’s coverage and if prior authorization is required for testing. It will also determine the patient’s cost for testing.
If prior authorization is required, CTGT will work to submit the request on behalf of the provider and patient so that testing can be authorized, performed, and reimbursed without significant delay.
In order to provide all necessary information to the insurance company for both benefit investigation and prior authorization the Prior Authorization Information packet must be completed and submitted to CTGT via fax 484-244-2904 or secure email to HNLPriorAuth@hnl.com . Please be reminded not to send patient information via unencrypted email as email is inherently unsecure.
For general questions on benefit investigation and prior authorization or to verify that CTGT participates with your insurance provider please contact our billing experts at 844-465-2455 option 4 or contact your insurance company directly.